Delivery & returns
Delivery
We deliver to addresses in the United Kingdom only. Every order is sent with tracking.
| Items from our uk warehouse | 2–5 working days · dispatched the same working day if ordered before 2pm |
|---|---|
| Items from our international warehouse | 12–20 working days · dispatched within 1–3 working days |
| Delivery cost | £3.95 per order, free on orders over £40.00 |
Each product page shows where the item ships from and an estimated delivery date. Delivery times are estimates. If your order contains items from different warehouses, they may arrive in separate parcels, each with its own tracking number.
VAT and import charges
Most of our products ship from our international warehouse. The £135.00 limit applies per order (per shipment), not per product, and is measured on the value of the goods excluding VAT and postage.
Orders up to £135.00 (excluding VAT): our prices include UK VAT, which we collect and pay to HMRC. There is nothing extra to pay on delivery.
Orders over £135.00 (excluding VAT): UK rules say we must not charge UK VAT, so we remove it from your total at checkout. The delivery company then collects import VAT (20% of the goods plus postage), any customs duty and a handling fee (usually £8.00–£12.00) from you before delivery. You see an estimate in your basket and at checkout before you pay. See GOV.UK: tax and duty on goods sent from abroad.
Your right to cancel (14 days)
Under the Consumer Contracts Regulations 2013 you can cancel your order for any reason within 14 days from the day you receive your goods. Tell us by e-mailing hypegadgets@outlook.com with your order number. You then have a further 14 days to send the goods back.
- Items should be returned unused and in their original packaging where possible.
- We refund the price of the goods and the standard delivery cost within 14 days of receiving the return (or proof you sent it).
- Unless the item is faulty or incorrect, you pay the cost of returning it.
- We refund to your original payment method.
Please e-mail us before sending anything back so we can give you the correct returns address.
Faulty or damaged items
Your statutory rights under the Consumer Rights Act 2015 are not affected. If an item arrives damaged or develops a fault, contact us with your order number and a photo and we’ll arrange a repair, replacement or refund at no cost to you.